Is this Puerto Banus hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Banus hotel have a swimming pool?

Yes, this Puerto Banus hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Puerto Banus hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Banus hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Banus hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Banus hotel?

Based on the information reported by the owner or manager, the Puerto Banus hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Banus hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Banus hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hard Rock Hotel Marbella – Puerto Banús | Hotel in Marbella

| 8.8 (810 Reviews) | 1 Bathroom

Puerto Banus Hotel | Hard Rock Hotel Marbella – Puerto Banús

Hotel in Puerto Banus, Marbella

Art Deco hotel with 2 restaurants and 2 outdoor pools
This hotel features 2 restaurants, 2 outdoor pools, and a full-service spa. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an indoor pool, 2 poolside bars, and 3 bars/lounges are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Soap

Shower

Rainfall showerhead

Shampoo

Bathrobes

Towels

Toilet paper

Free toiletries

Hair dryer

Bedroom

Air conditioning

Bed sheets

Heating

Memory foam mattress

Pillow menu

Blackout drapes/curtains

Premium bedding

Iron/ironing board (on request)

Energy-saving switches

Phone

Slippers

Desk

Laptop-friendly workspace

LED light bulbs

Safe

Breakfast

2 poolside bars and 3 bars/lounges

24-hour room service

Free buffet breakfast available daily 7:30 AM–11:00 AM

2 restaurants

Coffee/tea maker

Minibar

Espresso maker

Parking

Secured uncovered self parking on site (EUR 20 per night)

Limited onsite parking

Accessibility

Wheelchair-accessible public washroom

Elevator

Wheelchair-accessible path to elevator

Hardwood flooring in room

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible lounge

Wheelchair-accessible pool

Wheelchair accessible (may have limitations)

Activities

Billiards/pool table

Steam room

Shopping

2 outdoor pools

Lifeguards on site

Fitness center

Indoor pool

Yoga classes

Sauna

Full-service spa

Entertainment

55-inch flat-screen TV

Satellite channels

General

ATM/banking services

Elevator

Reception hall

Gift shop/newsstand

Front-desk safe

German

Italian

Spanish

English

French

Portuguese

Renovated entire property - June 2022

Reusable tableware only

Vegetarian dining options

Comprehensive recycling policy

Biodegradable drinking straws

Reusable cups only

Vegan dining options

Designated smoking areas

Double-glazed windows

No plastic drinking straws

Guest Services

2 outdoor pools

Snack bar/deli

Indoor pool

Tour/ticket assistance

Luggage storage

Daily housekeeping

Dry cleaning service

24-hour front desk

Multilingual staff

Concierge services

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Outdoors

Lifeguards on site

Terrace

Pool umbrellas

Pool sun loungers

Spa

Steam room

3 treatment rooms

Spa open daily

Massages

Hot tub

Couples treatment room(s)

Massage/treatment rooms

Sauna

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability

Check-out

A late check-out fee will be charged check-out before noon late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available.

Payment Policy

Uncovered self parking fee: eur 20 per night pet fee: eur 50 per pet, per night plus eur 75 one-time cleaning fee service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 50 per pet, per night, plus a one-time cleaning fee of eur 75 restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean and safe (palladium) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Porya

Sep 12, 2025 06:25:00 PM

Review Score: 4

Summary: The good -friendly straff -good gym for a Hotel -not far from the Beach -mini supermarked just outside The bad -the hotel stinka perfume. If you have allergien you can’t stay here. Every corner stinks The ugle -constant rock musikk in everywhere. There Are no place you can rest, take a phone call of have an propper conversarion. They have 2 pools where you hear constant screms. -the aircondition has the highest noise I have ever heard. You have to sleep with AirPods or turn of the ac. -the door leaks light so you have no Chance of sleeping without a egenskap of you Are sensitiv for light. I am not sure why They cant taper down the sent at the Hotel and have sole areal with the loud Music. I understand the conept but its to much.

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Room Arrangement

Room Info	Facilities
Classic Room Room Size: 237 square feet m² 2 Twin Beds 1 King Bed	General Number of living rooms 0, Square feet - 237, Grab bar - in shower, Number of bedrooms - 0, Ping - 7, Square meters - 22, Number of bathrooms - 1, Private bathroom, No cribs (infant beds), Bed count minimum 1, Roll-in shower, Furnished balcony, Bed count maximum 2
Suite (Silver) Room Size: 344 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Number of bedrooms - 1, Square feet - 344, Number of bathrooms - 1, Free cribs/infant beds, Ping - 10, Square meters - 32, Private bathroom, Free bottled water, Separate sitting area, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Studio Suite, Pool View Room Size: 495 square feet m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Ping - 13.9, Private bathroom, Pool view, Number of bedrooms - 0, Square feet - 495, Square meters - 46, Bed count minimum 2, Furnished balcony, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Suite (Gold) Room Size: 474 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Ping - 13, Square feet - 474, Square meters - 44, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Pool view, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Furnished balcony
Studio Suite Room Size: 334 square feet m² 2 King Bed and Twin Sofa Bed	General Square meters - 31, Number of living rooms 0, Ping - 9, Private bathroom, Number of bedrooms - 0, Square feet - 334, Bed count minimum 2, Furnished balcony, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Deluxe Room Room Size: 237 square feet m² 2 Twin Beds 1 King Bed	General Number of living rooms 0, Square feet - 237, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Bed count minimum 1, Square meters - 22, Furnished balcony, Number of bathrooms - 1, Bed count maximum 2
Superior Room Room Size: 237 square feet m² 2 Twin Beds 1 King Bed	General Number of living rooms 0, Square feet - 237, Private bathroom, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Bed count minimum 1, Square meters - 22, Furnished balcony, Number of bathrooms - 1, Bed count maximum 2