Is this Crawley Down hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Crawley Down hotel have a swimming pool?

Yes, this Crawley Down hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Crawley Down hotel?

Best-rates for the Crawley Down hotel starts from $409 per night with includes Pool, Accessibility, Bedding/Linens, Parking, Spa, Guest Services, Breakfast, Laundry, TV, Security/Safety, Wellness Facilities, Restaurant, Hot Tub, Wheelchair Accessible, Balcony/Terrace, Business Services, Sports/Activities, Bar, Toiletries, Child Friendly, Internet, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Crawley Down hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Crawley Down hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Crawley Down hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Crawley Down hotel?

Based on the information reported by the owner or manager, the Crawley Down hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Crawley Down hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Alexander House And Utopia Spa | Hotel in East Grinstead

| 8.4 (489 Reviews) | 1 Bathroom

Crawley Down Hotel | Alexander House And Utopia Spa

Hotel in Crawley Down, East Grinstead

Victorian hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a sauna.
Alexander House And Utopia Spa offers 58 accommodations with laptop-compatible safes and complimentary bottled water. These individually furnished accommodations include desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This East Grinstead hotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the hotel. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Designer toiletries

Private bathroom

Bathrobes

Towels

Bedroom

Blackout drapes/curtains

Hypo-allergenic bedding

Bed sheets

Premium bedding

Individually furnished

Slippers

Iron/ironing board

Laptop-compatible safe

Desk

Connecting rooms available

Turndown service

Breakfast

3 bars/lounges

Continental breakfast available for a fee daily 7:00 AM–11:00 AM: GBP 15.50 per person

Coffee/tea in common area(s)

2 restaurants

Room service available

Refrigerator

Electric kettle

Coffee/tea maker

Free bottled water

Parking

Free valet parking on site

Extended parking on site (GBP 7.5 per night)

Free self parking on site

Electric car charging station on site

Wheelchair-accessible parking available

Accessibility

In-room accessibility

Elevator

Wheelchair-accessible parking

Grab bar near toilet

Wheelchair-accessible path of travel

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Bathroom emergency pull cord

Low-height counter and sink

Activities

Fitness center (free access)

Hiking/biking trails

Golf lessons

Golfing

Steam room

Full-service spa

Free bicycle rentals

Fitness classes

Fitness center

Sauna

Yoga classes

Hiking/biking trails

Indoor pool

Outdoor tennis court

Hot tub

Entertainment

Digital channels

Flat-screen TV

General

Meeting rooms

Conference space (495 square feet)

Front-desk safe

Banquet hall

Elevator

Free newspapers in lobby

Romanian

French

English

Croatian

Dutch

German

Spanish

Italian

Hungarian

Smoke-free property

Guest Services

Refrigerator

Indoor pool

Laundry facilities

Dry cleaning service

Porter/bellhop

Tour/ticket assistance

Hair salon

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Wedding services

Concierge services

Turndown service

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Terrace

Pool sun loungers

Spa

Sauna

Couples treatment room(s)

Hot tub

Steam room

Facials

Detox wraps

Massage/treatment rooms

Body wraps

Hydrotherapy

Manicures and pedicures

Massage - prenatal

Massage - Swedish

Reflexology

Massage - hot stone

29 treatment rooms

Body scrubs

Spa open daily

Body treatments

Ayurvedic treatments

Aromatherapy

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 pm contactless check-in available express check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available express check-out available late check-out fee: gbp 50 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for gbp 40.0 per night.

Payment Policy

Fee for continental breakfast: approximately gbp 15.50 per person extended parking fee: gbp 7.5 per night pet fee: gbp 40.00 per pet, per night service animals are exempt from fees late check-out fee: gbp 50 (subject to availability) rollaway bed fee: gbp 40.0 per night facilities fee: gbp 20 per person, per day and includes use of: spa the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 44 lbs per pet) food and water bowls are available pets allowed for an extra charge of gbp 40.00 per pet, per night service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Rose

Jan 4, 2026 12:44:12 AM

Review Score: 6

Summary: Room lovely and clean and spacious even though was in the cosy attic room, pleasantly surprised as thought it would be much smaller. Food in Reflections restaurant for dinner was lovely cannot fault it and staff great, drinks in Champagne bar also very nice although not sure a service charge for drinks is quite justified but as could not fault staff did not mind paying it. Breakfast was lovely also cannot fault it, very good value for money and good quality food, great choice of food and drinks, good portion sizes. Spa was lovely and clean and changing rooms were clean and spacious, however found the temperature of the water in the jacuzzis, hydrotherapy pool and normal pool all to be much too cold especially in the jacuzzis and hydrotherapy pool where you expect the water to be warm. Did not use the spa facilities as much as normally would due to the temperature of the water so was quite disappointed. A lot of other customers were also complaining of the same issue during our stay. Only other fault was that our bill at check out had quite a few errors on it and extra charges, there were drinks on our bill which we did not have, however this was quickly resolved and staff were very polite and helpful in rectifying this for us. Overall great stay, if was not a 5 star hotel would not be so picky but expect very high quality and standards for a 5 star especially when you pay a high price to stay and also pay extra to use the spa.

See All Reviews

Room Arrangement

Room Info	Facilities
Cosy Double Room Room Size: 269 square feet m² 1 Double Bed	General Ping - 8, Square feet - 269, No rollaway/extra beds, Shower/tub combination, Number of bedrooms - 1, Pets not allowed, Courtyard view, Square meters - 25, Bed count minimum 1, Bed count maximum 1
Comfy King Room Room Size: 321 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Number of bedrooms - 0, Egyptian-cotton sheets, Shower/tub combination, Pets not allowed, Extra bed count 1, Square feet - 321, Square meters - 29.8, Garden view, Bed count minimum 1, Bed count maximum 1
Garden Suites Room Size: 560 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Egyptian-cotton sheets, Square feet - 560, Pets not allowed, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Balcony or patio, Square meters - 52, Deep soaking bathtub, Separate bathtub and shower, Garden view, iPod docking station, Separate sitting area, Ping - 15.74, Bed count minimum 1, Bed count maximum 1
Luxury Super King Room Room Size: 377 square feet m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Egyptian-cotton sheets, Pets not allowed, Square feet - 377, Square meters - 35, Wheelchair accessible, Extra bed count 1, Free cribs/infant beds, Ping - 10.59, Separate bathtub and shower, Garden view, iPod docking station, Bed count minimum 1, Bed count maximum 2
Traditional Suite Room Size: 1000 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 1000, Number of bedrooms - 0, Square meters - 93, Garden view, Separate sitting area, Pets not allowed, Ping - 28.10, Bed count minimum 1, Bed count maximum 1
Spa Suite Room Size: 592 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Egyptian-cotton sheets, Pets not allowed, Square feet - 592, Extra bed count 1, Square meters - 55, Free cribs/infant beds, Deep soaking bathtub, Separate bathtub and shower, Garden view, iPod docking station, Ping - 16.64, Bed count minimum 1, Bed count maximum 1
Standard Single Room Room Size: 215 square feet m² 1 Large Twin Bed	General Square meters - 20, Number of living rooms 0, Square feet - 215, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Junior Suite, 1 King Bed Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Egyptian-cotton sheets, Ping - 12, Pets not allowed, Extra bed count 1, Square feet - 431, Free cribs/infant beds, Square meters - 40, Deep soaking bathtub, Separate bathtub and shower, Garden view, iPod docking station, Bed count minimum 1, Bed count maximum 1
Master Suite Room Size: 1238 square feet m² 1 Double Bed	General Rollaway/extra beds (surcharge), Egyptian-cotton sheets, Pets not allowed, Extra bed count 1, Number of living rooms 1, Free cribs/infant beds, Ping - 34.79, Deep soaking bathtub, Separate bathtub and shower, Garden view, Square feet - 1238, iPod docking station, Square meters - 115, Bed count minimum 1, Bed count maximum 1